When you have a phone system failure, the first thing you should check is if it is a single line failure or the whole system is down. If it is a single line failure, you should restart your digital phone, this will often solve the problem.
Another thing to try is your data connection. With VoIP technology, your phones are dependent on your data connection, so if this is down so will your phones.
However it could be a failure related to other equipment, in this case, ring 1-844-864-2348 or use the VoiceCo Customer Portal and our customer service team will be glad to run a diagnostics test to identify the causes.
VoiceCo Customer Service
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Common Solutions - Voice
- My Phones don't work. What do I do?
- The quality of my voice calls is poor. What can I do?
This is one issue that can have many possible causes. The most common is that you are trying to reach a client on a cell phone in an area of poor coverage.
Another possible cause for decreased quality in voice connection is that you may be reaching the limit of your data connection which will cause for slower connection. If this is not the case, please phone us at 1-844-864-2348 or use the VoiceCo Customer Portal